“That part is discontinued” is not the same as “that part cannot be had”. Most of the work we do begins at exactly the point where a dealer stops. Here is how to make that conversation short.
If you have a part number
Send it, even if you are not sure it is right. An OEM number is the fastest route: it tells us the original, and from there we can find the aftermarket equivalents, the parts that supersede it, and the machines it was shared across. A number stamped on the old part is often more reliable than one copied out of a parts book, because parts books change and castings do not.
You can also type a number straight into the search box at the top of any page on this site.
If you do not have a number
Then we work from the machine. Send us:
- Make, model and the serial number — a photograph of the data plate is ideal, because plates carry build variants that model names do not
- Photographs of the part, on the machine if you can, from more than one angle
- Measurements, with something for scale in the picture
- What went wrong — a seal that weeps, a rod that scored, a mount that cracked. The failure often points at the right replacement, and sometimes at a better one.
Why the serial number matters more than you think
Manufacturers change parts mid-production without changing the model name. Two tractors of the same model and year can take different pumps because one was built before a revision and one after. When we ask for a serial number we are not being difficult — we are trying to avoid sending you a part that looks right and is not.
And if it genuinely does not exist
Some parts really are gone. For hydraulic cylinders and machined components we have an answer that a pure trading company does not: we can make the part in our own facility. Send us the old one or a drawing and we will quote on producing it.
Either way, start here: send us a parts request, or message us on WhatsApp.