Frequently Asked Questions

How do I know a part fits my machine?

Send us the part number, or a photo of your machine’s data plate, or simply the make and model. We check it against our records and confirm before you commit. If we are not sure, we say so.

Do you have parts that are not listed on the site?

Often, yes. Our catalogue does not cover everything we can source. Use the Parts Request form and we will look for it.

Are the parts new or used?

Both. Every product page states the condition. We manufacture hydraulic and pneumatic components ourselves, and we also supply new aftermarket, rebuilt and inspected used parts.

Where do you ship?

Worldwide, from İstanbul. Tell us the destination and we will quote carriage before you decide.

How long does delivery take?

In-stock items usually leave the warehouse the same working day. Transit time depends on the destination and the carrier — we give you a realistic estimate, not an optimistic one.

How do I pay?

Contact us and we will issue a proforma invoice with the payment details. We do not take card payments through the website.

What if the part is wrong or faulty?

Tell us and we will put it right. See Shipping & Returns and OrcaParts Warranty.

Can I visit you?

Yes. We are at Osmangazi Mah. Vefa Sk. No: 13-15, Esenyurt / İstanbul. Call ahead so someone is free to see you.